Information is locked in tools
Your team still checks CRM, order, booking, payment or inventory systems manually after every WhatsApp conversation.
WhatsApp AI + workflow automation
Your WhatsApp conversations should run work, not create more of it.
I implement and extend WhatsApp Business AI with the integrations, controls and workflows your business actually needs: CRM updates, bookings, order status, support handoffs, team alerts and AI-assisted actions.
✓15 years building production systems★4.9/5 from 138 verified reviews✓Global clients, direct with the builder
Already using Meta Business Agent? Good. I do not sell a generic FAQ bot that you can switch on yourself. I connect WhatsApp to your real business systems and build the rules, secure actions, automation and cross-channel operations that a basic native agent cannot know.
The business problem
01 / DISCONNECTED DATA
02 / MANUAL FOLLOW-UP
03 / NO CONTROL LAYER
A reply is not an operational outcome.
Most chat automation stops at answering a question. A useful business system must retrieve the right data, verify access, update the right system, involve a human when needed and leave an audit trail.
Good leads go cold
Leads are captured but not assigned, followed up or escalated consistently when staff are busy.
AI needs safe boundaries
Customer-facing AI needs approved knowledge, escalation rules, permissions and clear fallbacks—not uncontrolled promises.
What I build
A chat-based operations layer around your existing tools.
Use WhatsApp as the customer interface. Keep your existing systems as the source of truth. I engineer the connections between them.
WhatsApp Business AI configuration and approved knowledge setup
CRM, helpdesk, booking, payment, order and inventory integrations
Event-triggered follow-ups and staff escalation workflows
Slack, Discord or Telegram notifications for your internal team
Secure API actions, role-based controls, logs and human handoff
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Lead-to-CRM automation
Qualify a lead, capture context, create/update the record, assign an owner and trigger the next follow-up automatically.
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Order & account actions
Let verified customers check order status, appointments, balances or account information from your live systems.
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Support triage & handoff
Resolve repeat questions, collect required details and escalate the complete context to the correct human team.
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Team alerting & approvals
Push high-value lead, support, sales or operational events to Slack, Telegram or Discord with action buttons and summaries.
✦
AI-assisted workflows
Add controlled natural-language assistance on top of your policies, documents and API data—not generic AI guessing.
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Multi-channel backend
Reuse the same core business logic across WhatsApp, Telegram, Slack, Discord or web chat when your audience needs it.
The delivery funnel
1
2
3
4
From a costly chat bottleneck to a working system.
A focused, fixed-scope process designed for founders and teams that need a reliable result without adding another internal project.
Automation map
In a free 30-minute call, we identify your highest-value WhatsApp flow, the systems it must connect to and where human intervention is required.
Scope & architecture
You receive a fixed-scope proposal: customer flow, integrations, data/security boundaries, delivery milestones and investment.
Build & test
I build the integration directly, demonstrate a staging version and test real edge cases before customers ever touch it.
Launch & improve
Go live with documentation, monitoring and a clear handoff. Ongoing maintenance is available when your workflow changes.
Fit check
Best for businesses where a reply must trigger a real next step.
Strong fit
- You use a CRM, booking tool, helpdesk, e-commerce system, database or internal API.
- Your team repeatedly copies information between WhatsApp and other tools.
- Missed or slow follow-up costs you leads, revenue or customer trust.
- You want WhatsApp plus Slack, Telegram, Discord or another channel connected to one workflow.
Probably not needed
- You only need basic FAQs, catalogue answers or a simple appointment flow that Meta’s native tools already cover.
- You have no repeatable process or system for the bot to connect to yet.
- You want an unmonitored AI to make financial, legal, medical or high-risk decisions.
“You work directly with the person designing the API boundaries, writing the code and testing the real-world workflow—no sales layer, no project-manager relay.”
RAJ KUMAR DAS · SENIOR FULL-STACK DEVELOPER
Free first step
Get a practical automation map for your business.
Tell me where WhatsApp conversations currently break down. I will reply within one business day with the most useful workflow to automate first—or tell you plainly if native WhatsApp tools are enough.